Privacy Policy

Privacy Policy

Introduction

Welcome to https://shepparton-real-estate-agents.thebestlocalpro.com (hereafter referred to as “Shepparton Real Estate Agents” or “we”). We are dedicated to maintaining the privacy and security of your personal information. This Privacy Policy explains our practices regarding the collection, usage, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://shepparton-real-estate-agents.thebestlocalpro.com.
  2. Any mobile or desktop applications developed by us.
  3. Services and products offered through our platform.
  4. Interactions between users and our systems, such as account creation, transactions, and communication.

Please note that this policy does not extend to external links or third-party services accessed from our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This policy outlines the ways in which we process personal data when:

  1. You use our applications and services as an authorized user.
  2. You visit our websites linked to this Privacy Policy.
  3. You subscribe to receive newsletters, emails, phone calls, or text messages (SMS) from us.

Personal Data Collection

Shepparton Real Estate Agents collects various categories of personal data, including but not limited to:

  1. Account Information: Details related to your user account creation and management, such as usernames, passwords, email addresses, and profile preferences.
  2. Payment Information: Data required for processing transactions, such as credit/debit card numbers, expiration dates, CVV codes, and billing addresses.
  3. Financial Information: Records of financial transactions, including purchase amounts, currency types, and payment histories.
  4. Purchase Information: Details about products or services you’ve purchased from us, including order numbers, delivery addresses, and product preferences.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
  6. Location Data: Information about your physical location when using our location-based services or providing consent for location sharing.
  7. Feedback: Your responses to surveys, feedback forms, or user reviews we may request or collect.
  8. Social Media Information: Data from social media platforms when you choose to connect your accounts with ours for seamless access and sharing.
  9. Product Information: Details about products you view, search for, or purchase on our website, including product names, categories, and interaction history.

We collect this data through direct user input (e.g., account registration), tracking technologies (such as cookies and pixels), analytics tools, and third-party service providers.

Cookies

Our website uses cookies to enhance your browsing experience and provide personalized services. Cookies are small text files stored on your device, categorized as:

  1. Strictly Necessary: These cookies enable core features like login, account creation, and session management.
  2. Preference: They remember user preferences for a more tailored experience.
  3. Analytics: Used by analytics tools to collect information about how our website is used, including the number of visitors and most popular pages.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

Shepparton Real Estate Agents retains personal data only for as long as necessary or permitted by law. The retention periods vary depending on the purpose of data collection:

  1. Account Information: Retained while your account is active and for a reasonable period after account deactivation to address potential issues.
  2. Payment and Financial Data: Stored securely for transaction history and tax/accounting purposes, in compliance with relevant regulations.
  3. Purchase Data: Kept for order fulfillment and customer service, typically up to 5 years post-purchase.
  4. Location Data: Only retained for the duration it is necessary for the specific purpose, such as providing location-based services or fulfilling a request.
  5. Other Personal Data: Removed or anonymized when no longer needed for the initial purpose, unless required by law.

Security Measures

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  1. Encryption: Employs industry-standard encryption protocols for secure data transmission and storage.
  2. Secure Third-Party Processing: Engages trusted third-party service providers who adhere to strict security standards and privacy regulations.
  3. Access Controls: Restricts access to your information based on the need-to-know principle and employee training.

Children’s Privacy

Shepparton Real Estate Agents does not knowingly collect or solicit personal data from children under 18 years of age. Our services are designed for a general audience, and we encourage parents and legal guardians to supervise their children’s online activities.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: Requesting corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Asking us to delete your data, subject to legal exceptions.
  4. Restriction: Limiting the use of your data in specific circumstances.
  5. Portability: Receiving a copy of your data in a structured format for reuse with another controller.
  6. Objection: Opposing the processing of your data for specific purposes.
  7. Non-Discrimination: The right to be free from discrimination when exercising your data protection rights.
  8. Filing Appeals/Complaints: You can submit complaints to relevant supervisory authorities or contact our privacy team directly.

For more information on these rights and how to exercise them, please reach out to our privacy team at the contact details provided below.

Changes to Policy

Shepparton Real Estate Agents reserves the right to update or modify this Privacy Policy at any time. We will post the updated policy on our website with a revised effective date. Your continued use of our services after these changes constitute your acceptance of the new policy.

Contact Information

If you have any questions, concerns, or requests regarding privacy and data protection:

We are committed to handling your personal information with the utmost care and transparency. Thank you for choosing Shepparton Real Estate Agents.